PURCHASING POLICY

1. What’s your address?

You can come and meet us at

4th floor, BIDV Building

58a Ngo Thi Nham, Hai Ba Trung, Hanoi.

2. What are your hours of operation ?

Opening hours are Monday to Sunday from 8am to 7pm

3. What’s your paying method?

We accept: Cash, Credit Card and Bank transfer.

4. Do you ship outside the city?

Yes. We supply national shipping in Vietnam.

5. Do I get a refund for broken items?

Yes. You’ll get refund if anything happens to your items. However, our refund rates depend on different situations.

6. Do you ship C.O.D?

No. We don’t accept C.O.D shipping in Vietnam

If you’re not in Hanoi, please transfer 100%. We’ll ship to your house after we check the balance.

7. What’s your bank account number?

You can transfer money to:

Account holder: Nguyễn Thị Mai Hương

Account number: 0021000311021

Bank: Vietcombank

Branch: Hà Nội

If you finish transferring, don’t forget to tell us. You can text us via Facebook Messenger. Please pay for shipping service later. Thank you.

8. Where do your items come from?

Our items are made in China and exported to Europe.

9. If I propose to be your sale agent, is this possible?

Yes. Please contact us: 0978999389.

10. How much discount can I get if I buy in bulk?

You get 20% – 25% discount off 40 million vnd to less than 100 million vnd.

You get 30% – 35% discount off over 100 million vnd.